Select the mail account (not just the Inbox) usually at the top and indented to the left of the Inbox column.Click the Import/Export button and select Export to a file.Open Outlook (not ) and click the File tab and select Open & Export.If you used the email program called Outlook (as described above) you could try the following steps: 1. So how can you get back the missing emails? only ever logged in via the / website) should not be affected. This has frustrated many people as emails before the upgrade have disappeared.

on the computer or device and if they were not configured to leave them on the server, they will have been removed from the server making it impossible for Microsoft to migrate them all to the new platform. This is because the emails will have been saved 'locally' i.e. The result is that emails that had been collected on the POP platform in email programs or phones and tablets before the switch may not have been migrated to the new Exchange platform. Everybody using email addresses containing or have had their email upgraded. In August 2016 Microsoft changed the platform from POP/IMAP to Exchange. Not only was it confusing to give Hotmail the same name as the Microsoft email program called Outlook but the following blue logo was used: Then on the 31st of July 2012 Microsoft re-branded Hotmail calling it It was designed to be accessed via the hotmail website (therefore called webmail).

Then in Office 2013 and Office 2016 Microsoft decided to change the program logo to blue like this.īack in 1997 Microsoft launched a free web-based email service called Hotmail. Up until Office 2010 the Outlook Logo has been a distinctive golden colour like these. It offers a method for you to collect and manage all kinds of email (free or paid) and includes a Calendar, Contacts (aka People) Tasks (aka Reminders) and Notes Outlookįor years Microsoft has included the email program called Outlook as part of the Microsoft Office Suite. Microsoft have confused the world with their latest branding of 'Outlook'īefore explaining why you may have missing emails it is worth understanding the difference between Outlook and.

Why do emails disappear from my folders